Privacy Policy
1. Data Collection
Da Bones collects personal information such as names, contact details, and payment information to process orders and provide services.
Information related to pets, such as medical history, behavioral traits, and preferences, is collected to ensure their safety and well-being during services.
2. Data Sharing
Da Bones shares user data with third-party service providers for payment processing, delivery services, and marketing purposes.
User data may also be shared to comply with legal obligations or as part of a business transfer, such as a merger or acquisition.
3. User Rights
Users have the right to access, correct, or delete their personal data. Requests can be made through the contact information provided on the website.
Users can opt out of marketing communications at any time by following the unsubscribe instructions in emails or contacting customer service.
4. Security Measures
Da Bones employs industry-standard encryption and secure payment gateways to protect user data.
In the event of a data breach, affected users will be notified promptly, and necessary steps will be taken to mitigate any damage.
5. Children’s Privacy
Da Bones does not knowingly collect personal information from children under the age of 13. If such information is inadvertently collected, it will be deleted as soon as possible.
Terms of service.
Terms of Service for Da Bones
1. Definitions
"User" refers to any individual accessing or using the Da Bones website and services.
"Services" refers to all pet care services offered by Da Bones, including dog walking, grooming, and pet sitting.
"Products" refers to all items available for purchase through the Da Bones online store.
"Website" refers to www.onlydabones.com.
"Service Providers" refers to individuals employed or contracted by Da Bones to perform services such as dog walking, grooming, and pet sitting.
2. User Obligations
Users agree to provide accurate information during registration and bookings to ensure the best care for their pets.
Users must respect the safety and well-being of our service providers by ensuring that their pets are safe, well-behaved, and up-to-date on vaccinations during any service.
Users are responsible for providing accurate information about their pet's behavior and any special needs or restrictions.
3. Service Availability
All services are subject to availability and may be modified or discontinued at any time without prior notice.
Da Bones reserves the right to refuse service to any user whose pet poses a risk to the safety of our service providers or other pets.
4. Limitation of Liability
Da Bones is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the website or services, including service interruptions or data loss.
Users agree that Da Bones’ liability is limited to the amount paid for the services rendered. Additionally, users agree to indemnify and hold harmless Da Bones and its service providers for any harm or injury caused by their pets.
5. Dispute Resolution
Any disputes arising from these Terms of Service shall be resolved through arbitration in the state of New York, USA.
Users agree to waive their right to participate in any class-action lawsuits against Da Bones.
Return Policy
1. Eligibility Criteria
Returns are accepted within 30 days of purchase for unopened and unused products in their original packaging.
Perishable goods, custom orders, and gift cards are non-returnable.
2. Return Process
To initiate a return, contact Da Bones customer service via email or phone. Include your order number and reason for return.
Package the item securely and send it to the address provided by customer service. Return shipping costs are the responsibility of the customer.
3. Refund Policy
Refunds will be processed within 7-10 business days after the returned item is received and inspected.
Refunds will be issued to the original payment method or as store credit, depending on the customer’s preference.
4. Exchanges
If you wish to exchange an item, contact customer service to check availability. Exchanges are subject to the same conditions as returns.
5. Damaged/Defective Goods
If a product arrives damaged or defective, contact Da Bones immediately with photos of the item. A replacement or refund will be provided at no additional cost to the customer.