FAQs for Pet Parents

What safety measures do you have in place?

Our facility ensures your dog's safety with secure enclosures, round-the-clock surveillance, and trained staff. Strict access protocols and emergency procedures are in place to provide a secure and welcoming environment.

Can you accommodate special dietary or medical needs?

Yes, we cater to specific dietary or medical requirements. Share your pet's needs during booking, and our dedicated team will handle them with care.

Can I bring my dog's favorite items?

Absolutely! Bringing your dog's favorite toys or bedding is encouraged to make them feel comfortable and at ease during their stay.

What exercise and playtime do you offer?

We offer structured play and exercise routines tailored to your dog’s needs, ensuring they receive the necessary physical activity and mental stimulation.

How do you handle medical emergencies?

We are prepared for any medical issues with a set protocol for emergencies, trained staff for immediate response, and access to veterinary care to ensure prompt and professional handling of any health concerns.

What qualifications do your staff have?

All our staff members undergo a rigorous three-month training program led by a Field Lead before they interact with any pets, ensuring high standards of care and professionalism.

What are your operating hours?

We are open daily from 7 AM to 6 PM, ready to serve your pet’s needs.

Cancellation Policy:

Please notify us at least 24 hours in advance if you need to cancel or reschedule a service to avoid any cancellation fees.

Health and Vaccination Requirements:

All pets must be up-to-date on vaccinations as per local veterinary guidelines to ensure the health and safety of all animals in our care.

Insurance and Liability:

Our services are fully insured, providing peace of mind and protection for your pet and our staff during their stay.

Customer Testimonials:

We'd like to encourage you to check out the testimonials section on our website or social media to hear directly from other satisfied pet owners.

Payment Options:

We accept various payment methods, including major credit cards, cash, and online payments. Full payment is required at the time of service booking.

These additional details will help to address common questions and concerns, ensuring that potential clients feel well-informed and confident in choosing your services.